warrants its product against defects in functions, materials and workmanship for 1 full year. No work will be performed until your approval on all the charges is confirmed. You will be quoted for the replacement or repair cost. If the defective product is out of warranty, the customer needs to be responsible for the repair/ replacement cost and the shipping charges for both ways. will repair or replace the product free of charge once an arrangement for return shipping by the customer has been made. If the defective product is under warranty, Tyco Touch Inc. The product must be returned within 10 days after an RMA number is issued. If Tech Support has determined the product is defective, an RMA number will be issued for returning the product. You must first notify Tyco Touch Inc's support dept. Refurbish and/or restocking fee may apply on missing or damaged parts. is not responsible for products returned with shipping damage. Product must be returned in original package with sufficient protection, freight prepaid and insured. Shipping/handling charges are not refundable. Products must be returned in sellable condition without damage. Custom design products and special-order products cannot be returned for credit or exchange. Only the purchased value of the product may be used toward exchange or credit. If the product is not repairable, it may be replaced by an equivalent refurbished or open-box product. RMA may be issued for repair, replacement, exchange or credit for future purchases – NO CASH REFUND. Customer must request RMA number within 30 days of purchase. No return will be accepted without an RMA number issued by Tyco Touch Inc. to obtain an RMA (Return Merchandise Authorization) number before returning the product. Must contact Tyco Touch Inc’s RMA Dept.
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